COHO USA LLC Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS, POLICIES AND GUIDELINES INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, PLEASE DO NOT USE THIS WEBSITE. IF YOU ARE UNDER 18, YOU MAY USE THIS SITE ONLY WITH INVOLVEMENT OF A PARENT OR GUARDIAN. IF YOU ARE A PARENT OR LEGAL GUARDIAN, YOU MUST MONITOR AND SUPERVISE THE USE OF THIS SITE BY CHILDREN, MINORS AND OTHERS UNDER YOUR CARE.

ORDERS

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. We may also refuse to process and accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PRICING POLICY

Prices shown on the Site are in US Dollars and are exclusive of taxes. If you are shipping within the USA, sales tax will only be charged on orders shipped to New York State and New Jersey. No other tax or import duty will be applied to orders shipped within the USA. All item prices are exclusive of delivery charges. COHO USA reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice. COHO USA may, at its discretion, either contact you for instructions or cancel your order and notify you of such a cancellation.

SALE PRICE ADJUSTMENT POLICY

COHO USA is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be returned to your original method of payment.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

PAYMENT

Payment can be made with Visa, MasterCard and American Express. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to COHO USA, we will not be liable for any delay or non-delivery.

COHO USA is very concerned with safeguarding your information, but no method of transmission over the Internet, or method of electronic storage, is 100% secure. When you enter sensitive information it is encrypted using secure socket layer technology (SSL).

RETURNS AND EXCHANGES

RECEIVING YOUR RMA

If you are not completely content with your COHO USA merchandise, a Returns Merchandise Authorization (RMA) number should be requested by sending COHO USA an email at info@cohousa.com, within 14 days of receiving your order. Please refer to our Returns & Exchanges policy for details on how to request an RMA.

RETURNING YOUR PURCHASE

Making a return for a refund: All returns must be made within 14 days of receiving an RMA. Please note that a charge of $7 for processing fees will be deducted from your credit card if the return is accepted – this includes the cost to ship the merchandise back to COHO USA using our return shipping label. Please refer to our Returns & Exchanges policy for further information.

EXCHANGES

Please note you can only exchange items for a different size and/or color based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it and purchase the new item separately. If you are sending merchandise back to COHO USA for exchange, you are responsible for the shipping cost. The cost is $7 if you use the COHO USA return shipping label. The exchanged item will be shipped to you free of charge.

OUR POLICY

Items should be returned unused and with all COHO USA tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience simple. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (defined below), including all software on the Site and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws. Any unauthorized reproduction or redistribution of the listed Content is prohibited and may result in civil and criminal penalties. You may use the Content only with our prior written and express authorization. To inquire about obtaining authorization to use the Content, please contact us at info@cohousa.com.

CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. COHO USA tries to ensure that the information on this site is accurate and complete. COHO USA does not promise that COHO USA’s Content is accurate or error-free. COHO USA does not promise that the functional aspects of the Site or COHO USA’s Content will be error free or that this Site, COHO USA Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice.

THIRD PARTY

Please be aware that the Site may contain links to third party websites. The inclusion of any link does not imply an affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by COHO USA of any information contained in any third party website. In no event shall COHO USA be responsible for the information contained on that website or your use of or inability to use such website. You should also be aware that the terms and conditions of such website and the website’s privacy policy may be different from those applicable to your use of the Site.

DIGITAL MILLENNIUM COPYRIGHT ACT

COHO USA expects all users to respect the intellectual property rights of others. COHO USA may remove material that appears in its sole discretion to infringe upon the intellectual property rights of others and we will terminate the access rights of any repeat infringer. If you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyrights, you may notify us at info@cohousa.com. The notification must include the following information: physical or electronic signature of the owner or authorized agent of the owner of the allegedly infringed work; identification of the allegedly infringed work; identification of the material that is claimed to be infringing and reasonably sufficient information for COHO USA to locate the material; contact information of the notifying party, such as address, telephone number and email; a statement that the notifying party has a good faith belief that the use of the material in the manner complained of is not authorized by the owner of the allegedly infringed work, its agent or the law; and a statement, under penalty of perjury that the information in the notification is accurate and the notifying party is the owner or authorized agent of the allegedly infringed work.

CONTACT INFO

Coho USA LLC
PO Box 12
Sea Girt, NJ 08750
USA
401-830-COHO (401-830-2646)
info@cohousa.com or use our contact form